Process customer returns in Microsoft Dynamics 365 F&SCM

Customers can return items to a company for various reasons, such as when an item is defective or if an item does not fulfill the customer's expectations.

The return process in Microsoft Dynamics 365 F&SCM is presented below

Additional details can be found here:

https://docs.microsoft.com/en-us/learn/modules/configure-manage-order-cash-dyn365-supply-chain-mgmt/7-customer-returns

https://docs.microsoft.com/en-us/dynamics365/supply-chain/warehousing/sales-returns