Description
Recently I experienced the following issue:
Expense Report Workflow Fails with X++ Exception: Cannot create a record in Alerts - event inbox data (EventInboxData)
Steps to review the error messages:
1. Navigate to: Expense management > Process expense reports > All expense reports (Note: user must be linked to an employee record to see the data)
2.Create expense report and Submit it.
3. After submitting to workflow, workflow will fail.
Stopped (error): X++ Exception: Cannot create a record in Alerts - event inbox data (EventInboxData). Inbox ID: 5637144754. The record already exists.
Resolution:
Error occurs because the workflow tries to create a duplicate record in the EventInboxData table using an Inbox ID that already exists.
Resolution: Delete the inactive records from the EventInboxData table.
Additional details were found here:
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